QUESTIONS, YOU MIGHT HAVE ABOUT MY SHOP AND YOUR ORDERS:
How much does shipping cost?
If you live in Germany, that will be 1,90€ for untracked shipping. If you live in the EU, it will be 3,81 € for untracked shipping and 6,60 € for tracked shipping. For people living outside of the EU, untracked shipping will be 3,80 € and tracked shipping will be 6,15 €. Please note that additional custom fees are out of my hands and may be charged, if you live outside of the EU!
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Please send an email with your order number (you can find this in your email confirmation) and a description of the issue to Sybille.Bader_art@web.de and I will get back to you as soon as I can.
HOW OFTEN DO YOU SHIP ORDERS?
I ship orders at least once a week.
HOW LONG DOES SHIPPING USUALLY TAKE?
I usually include an estimate on each store listing. Some orders will take longer depending on cultural events (during holidays postal carriers usually see a significant influx of orders needing to be processed and therefor shipping times are affected) and region (often orders to rural areas will take longer than those to metropolitan areas). If you are worried, please feel free to email me at the address above.
I PUT IN THE WRONG ADDRESS, CAN I HAVE A REFUND?
Unfortunately I cannot take responsibility for the input of incorrect addresses, as an independent illustrator I can't afford to do so. Please check your address when placing your order and you can do so afterwards on your order confirmation.If you realise that you've entered the wrong address, please email me ASAP and I will do my best to rectify the error if I can.